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标题: netcup这是不给退款么 [打印本页]
作者: fakename    时间: 2023-4-18 10:44
标题: netcup这是不给退款么
本帖最后由 fakename 于 2023-4-18 10:51 编辑

Muhammet Ali Koyuncu commented:

Dear XXX,

thank you for your request.

After we processed your new verification, we will unlock your customer number and therefore your server again. If you want, we can cancel the server earlier, but we will not refund the server.

Mit freundlichen Grüßen,
netcup Team


亲爱的XXX,

谢谢你的请求。

在我们处理了你的新的验证后，我们将解锁你的客户号码，从而再次解锁你的服务器。如果你愿意，我们可以提前取消服务器，但我们不会退还服务器。

Mit freundlichen Grüßen,
netcup团队



4月10号续费了半年85.14欧，不知道能不能争议，感觉没啥希望要回来了
作者: 天空的圣域    时间: 2023-4-18 10:49
不好说 他要说你用虚假信息注册的你没脾气
作者: tkzx    时间: 2023-4-18 10:57
我直接争议。多收我一个月的钱，然后给我5.23退，之后才能打到paypal上。
作者: fakename    时间: 2023-4-18 10:58
天空的圣域 发表于 2023-4-18 10:49
不好说 他要说你用虚假信息注册的你没脾气

不过验证机器也不能用，现在钱也退不了，唉
作者: liugogal    时间: 2023-4-18 11:24
退款好像也要你先通过验证的
作者: fakename    时间: 2023-4-18 14:57
tkzx 发表于 2023-4-18 10:57
我直接争议。多收我一个月的钱，然后给我5.23退，之后才能打到paypal上。

争议成功了？还是netcup联系你退了？
作者: tkzx    时间: 2023-4-18 19:57
fakename 发表于 2023-4-18 14:57
争议成功了？还是netcup联系你退了？

nc联系我的
作者: diy    时间: 2023-4-18 20:04
我一个号两个订单都争议了，一个秒退，一个还在扯皮，对方根本不配合paypal，等着Paypal裁决，要个把月
作者: 0.0    时间: 2023-4-18 20:05
停机那天就邮件要求退款了，今天说当月不退，剩余月份退。
差一个月无所谓了，反正不用了
作者: fakename    时间: 2023-4-19 23:04
0.0 发表于 2023-4-18 20:05
停机那天就邮件要求退款了，今天说当月不退，剩余月份退。
差一个月无所谓了，反正不用了 ...

你被要求验证身份再退款了没？还是不用二验直接退的
作者: 0.0    时间: 2023-4-19 23:07
fakename 发表于 2023-4-19 23:04
你被要求验证身份再退款了没？还是不用二验直接退的

直接退，具体怎么退我也没搞明白，回邮件太慢了
Lars-Sören Steck commented:

Good day,

Thank you for your patience.

We need the mentioned verification data, to make sure that the company stored in our data for your customer account is actually our customer. We have reasonable suspicion that this is not the case. In case you cannot provide the requested verification data, we have to assume that the account does not actually belong to the company. As you have requested a cancellation / refund of your products with us, we will proceed as following:

We have cancelled your products. You have received a seperate cancellation confirmation via email, including the termination date for each product.

We will again give you access to each server for 24 hours, so that you can backup your data. Your server(s) has / have been activated for this now for 24 hours, after which it / they will be suspended again.

On the mentioned date all the products will be deleted and all associated data will be removed. Afterwards, there is no way for us to restore this data anymore.

A refund for the current month of operation will not be issued. In case you already paid for more than one month in advance, you will get a credit note for the unused months after the cancellation was processed, which can then be paid out.

Please note that we also offer VAT exemption for private Chinese customers, so there is no need to provide a company in case you need VAT exemption. If you wish to do so, you can become a private customer with us, but this will require you to create a new customer account by ordering a new product without inputting a company during the order process. Please provide valid information about yourself, as otherwise it is possible that we will have to decline your order or suspend your new account once more.

Thank you for your cooperation and understanding in this matter.

Mit freundlichen Grüßen,
netcup Team
作者: fakename    时间: 2023-4-19 23:12
0.0 发表于 2023-4-19 23:07
直接退，具体怎么退我也没搞明白，回邮件太慢了

我再去沟通看看，按理来说应该是不用二验的（他这个邮件速度确实是很慢，2-3天才回一次）
作者: 0.0    时间: 2023-4-19 23:34
fakename 发表于 2023-4-19 23:12
我再去沟通看看，按理来说应该是不用二验的（他这个邮件速度确实是很慢，2-3天才回一次） ...

应该是能退的，估计他也是模板回复的没说清楚，只是当月的不退，多付的月份会给退。




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